FAQ

THE MOST COMMON QUESTIONS

Why do they cost more than other placemat sets on the high street?


We’ve totally reimagined the process of making placemats to offer a much more sustainable business model compared to traditional retailers. Rather than have a few designs manufactured overseas in huge quantities, our approach is to offer our customers many more designs and colour options. To do this sustainably we make every order on-demand in a continuous manufacturing process and only sell direct to the end customer. So, from the moment you order online our team will produce the laminate with your chosen design, hand craft your placemats and dispatch them to you normally within 3-5 days. International orders take longer for shipping, subject to the courier service used.




Can I mix and match designs?


Yes absolutely, that’s one of the main benefits of our service! You're totally free to mix and match different colours and designs. Some customers like to have a colour theme, others like to let members of their family choose their favourite, it’s up to you.




Is the laminate surface Food Safe?


Yes, the laminate is totally Food Safe, but as part of normal domestic cleaning we recommend wiping regularly with an anti-bacterial spray.




How durable is the decorative surface?


Unlike many low cost placemats, our products are made from a super durable laminate. The decorative print is fused deep into the laminate under very high pressure making it scratch-resistant and impervious to normal household stains, such as red wine etc. The fine textured surface also gives our placemats added grip to stop plates, mugs and glasses from slipping.




How are they made?


All our placemat and coaster products are made from a super durable laminate. The decorative print is fused deep into the 1mm laminate under very high pressure, making it scratch-resistant and impervious to normal household stains. This is bonded to a 3mm rigid wooden core made from FINSA FIBRANOR, made from FSC Certified sustainable wood fibres to the EU E1 classification for low formaldehyde content. The base is finished with a thin layer of 1.5mm soft cork, which is sourced from a sustainable plantation in Portugal and manufactured in the UK into sanded smooth sheets. Cork is a sustainable product that has little impact on the environment.




How long will my order take to make?


From the moment you order online, our team will produce the laminate with your chosen design, hand finish your placemats and dispatch them to you normally within 3-5 days for UK orders. International orders take longer for shipping, subject to the courier service used.




How do they come packaged?


We wrap your placemats and coasters in tissue paper and pack them in a cardboard box that you can keep them in at home. And the boxes are nice and easy to wrap if you’re buying as a gift.




What’s the best way to store my placemats?


It’s always best to store your placemats flat and not vertically. It’s also advised not to store them in direct sunlight as this could have a bleaching effect on the decorative colours over prolonged periods of UV exposure. Having said that, we have not had any complaints about fading - our own placemats have had lots of time in the sunshine and still look like new!




How do I clean and take care of my placemats & coasters?


We recommend that you clean your placemats and coasters regularly with an anti-bacterial spray or with a soft cotton cleaning cloth dampened with water and then dried with a tea towel or kitchen paper. Do not immerse them in water as this will cause the wooden core to swell and distort. This product is not dishwasher safe. Do not use bleach or aggressive cleaning products or scourers as this may damage the decorative surface. Always store your placemats and coasters on a flat surface and out of direct sunlight.




Can I put my placemats in a dishwasher?


No. Our placemats and coasters can’t be immersed in water and are not dishwasher safe. Please see our Care Instructions for cleaning advice.





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